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KB Article: 12645
KB Category: [In-Game/Game Contents]
KB Sub-category: [Game Master Services]
Item Recovery
Item Restoration
When an item is lost accidentally, there is a possibility to have it restored if a GM is contacted.
When restoring an item, it is necessary for us to investigate the item data. Within a week from the time the item was lost, please tell a GM the item name, time, and area where the item loss occurred. Requests for item restoration will only be honored a limited number of times, so please utilize this only when a very important item was lost and it absolutely must be recovered
The cases in which items can be restored are below:
*"Drop" was selected and the item was discarded.
*The item was thrown away as a ranged weapon.
*The item was consumed (Food and potions)
*The item was sold to an NPC.
If the item loss data was confirmed with the GM investigation, the item will be restored. We will usually reply with the investigation results in a few days, but depending on the situation, it may take several weeks.
Also, if the item was lost to a programming error instead of an accident, we will restore the item without restrictions on the number of restorations requested. When that happens, please place a GM call and give detailed information to the GM.
However, in any of the below situations, we may not be able to restore the item. If there is any confusion about whether a request falls into these categories, or if there is anything that is unclear, please discuss the matter with a GM.
*The request was made 1 week or more after the item was lost.
*A GM investigated but could not find any log evidence.
*The limit on the number of item recoveries has been reached.
*The item was lost during the lotting process and the item was never in anyone's possession.
* The item was sold or bought by mistake in the Auction House (AH) or a Bazaar
*Restoring the item may interfere with the ability to complete missions and quests.
[Note]This includes repeatable mission & quest reward items.
*The item left player's inventory but still exists, for example, items sold to a guild.
*Item that is requested for recovery is Augmented Item.
[Note]Items which have added attributes through systems such as Synergy and Fields of Valor may be restored without the Augments.
*Item was obtained during a seasonal event.
When an item is lost accidentally, there is a possibility to have it restored if a GM is contacted.
When restoring an item, it is necessary for us to investigate the item data. Within a week from the time the item was lost, please tell a GM the item name, time, and area where the item loss occurred. Requests for item restoration will only be honored a limited number of times, so please utilize this only when a very important item was lost and it absolutely must be recovered
The cases in which items can be restored are below:
*"Drop" was selected and the item was discarded.
*The item was thrown away as a ranged weapon.
*The item was consumed (Food and potions)
*The item was sold to an NPC.
If the item loss data was confirmed with the GM investigation, the item will be restored. We will usually reply with the investigation results in a few days, but depending on the situation, it may take several weeks.
Also, if the item was lost to a programming error instead of an accident, we will restore the item without restrictions on the number of restorations requested. When that happens, please place a GM call and give detailed information to the GM.
However, in any of the below situations, we may not be able to restore the item. If there is any confusion about whether a request falls into these categories, or if there is anything that is unclear, please discuss the matter with a GM.
*The request was made 1 week or more after the item was lost.
*A GM investigated but could not find any log evidence.
*The limit on the number of item recoveries has been reached.
*The item was lost during the lotting process and the item was never in anyone's possession.
* The item was sold or bought by mistake in the Auction House (AH) or a Bazaar
*Restoring the item may interfere with the ability to complete missions and quests.
[Note]This includes repeatable mission & quest reward items.
*The item left player's inventory but still exists, for example, items sold to a guild.
*Item that is requested for recovery is Augmented Item.
[Note]Items which have added attributes through systems such as Synergy and Fields of Valor may be restored without the Augments.
*Item was obtained during a seasonal event.
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