Frequently Asked Questions

My bank rejected my payment and I am encountering the 401, 406 and/or 601 error messages, what can I do?

The 601, 401 and 406  errors can occur if you entered incorrect payment information which will make your bank reject the payment.
Additionally, these errors will occur if you are not currently in the country where your card was issued. Similarly, if you are using a VPN or proxy that changes your IP address to that of another country, this would also trigger the error.

If you experience the problem more than twice, you should not try to register the payment method again as multiple payment failures can lead to the card being blocked for up to 30 days.

Before trying again, please check the following:
o Ensure that all entered payment details are correct
o Contact your bank to confirm they are not blocking the registration to an online payment service
o Ensure there are enough available funds on your card or account

In case you encountered error 401, please consider one of the following solution before trying again:
1) Use an internet browser for which no addons have been installed,
2) Use the incognito mode of your browser, in which all addons are automatically deactivated,
3) Try to disable your internet browser addons one by one.

Should the issue persist after checking the above, please contact us with the following information:
o Exact error message/code number
o What you are trying to purchase
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message



FAQ Article: 68643
FAQ Category: [Billing] / FAQ Sub-category: [Payment]


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