FFXIV FanFestival
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KB Article: 75708
KB Category: [Account/Billing]
KB Sub-category: [ Pricing and Payment]

EU Fan Festival: How to ensure you receive your ticket pre-sale email if you unsubscribed from Square Enix newsletters in the past.

A pre-sale period to purchase tickets for the Fan Festival 2017 in Frankfurt will be held for active FFXIV players from November 2 at 10:30 (GMT) to November 9, 2016. Ticket pre-sales will only available to users who access a special ticket purchase page via email.

Players who had an active subscription between the dates of September 1, 2016 and October 6, 2016 will be sent a unique email to the email address registered to their Square Enix account on Monday, October 31, 2016, early afternoon European time.

However, pre-sale emails will not be sent to email addresses unsubscribed from Square Enix newsletters.

If you have unsubscribed from Square Enix emails in the past, please follow the steps outlined below to ensure you receive your email on October 31, 2016.

If you possess an account with Square Enix Membership
- Sign in to your account, and visit “Settings”
- In the ‘Basic Information’ section, click “Manage your email subscriptions”
- Select “Receive emails”

If you do not possess an account with Square Enix Membership and unsubscribed from FFXIV newsletters
- Open the last email received from SQUARE ENIX noreply@xmail.square-enix.com
- Click the “Unsubscribe” button located at the bottom of the email
- Select “Receive emails”

If your FFXIV service account had an active subscription between September 1 and October 6 and you did not receive your email by 15:00 (GMT) on October 31, please contact us by using the "Contact" button above.