Frequently Asked Questions

My Square Enix account has been compromised.

If you suspect your account has been accessed by an unauthorised third party, please follow the steps below.

 

1) Reset your password

From the FFXIV launcher or the Square Enix Account Management website, select Forgot your ID or password? and follow the on-screen instructions.

 

2) Verify your e-mail settings

Log into your account and verify that no e-mail addresses unknown to you have been added to your account.

 

3) Check for damage

Log into the game and check if any of your characters have been altered in any way (e.g. missing items/gil). If you find any changes on your characters, please use this form* to submit a game data recovery request.

 

*This link was designed for PCs and may not work on mobile devices.

 

If you find your account is being repeatedly compromised, please consider using a Software Authenticator or Security Token.

You can find further information about the security token in this article.



FAQ Article: 78799
FAQ Category: [Account] [Security Tokens] / FAQ Sub-category: [Compromised Account] [Products & Services]


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