Frequently Asked Questions

My Square Enix account has been compromised.

If you suspect your account has been accessed by an unauthorised third party, please follow the steps below.

 

1) Reset your password

From the FFXIV launcher or the Square Enix Account Management website, select Forgot your ID or password? and follow the on-screen instructions.

 

2) Verify your e-mail settings

Log into your account and verify that no e-mail addresses unknown to you have been added to your account.

 

3) Check for damage

Log into the game and check if any of your characters have been altered in any way (e.g. missing items/gil). If you find any changes on your characters, please use this form* to submit a game data recovery request.

 

*This link was designed for PCs and may not work on mobile devices.

 


If you find your account is being repeatedly compromised, please consider using a security or software token.
You can find further information about the security token in this article.



FAQ Article: 78799
FAQ Category: [Account] [Security Tokens] / FAQ Sub-category: [Compromised Account] [Products & Services]


Return to TOP

About us Jobs Support Global Site
Terms of Use Privacy Notice Unsolicited Content Policy Corporate Statements
Material Usage Policy Media Enquiries Cookie Policy Licensing RSS

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.