Frequently Asked Questions

I would like to remove the Security Token from my account.

To remove the security token, please follow the method below:

1. Log into the Square Enix Account Management System 
2. Select "One-Time Password" under "Services/Options"
3. Click on "Adjust Security Token (key ring type) settings"
4. Select "Security Token Removal" from the available options

After removing the Security Token, you will no longer be required to enter a One-Time Password when you log in.

Please note that after removing a hardware Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.

If you play FINAL FANTASY XI and have a Mog Satchel because of the Security Token, it will no longer be available in the game once you remove the Security Token. 

FAQ Article: 78782
FAQ Category: [Product Specifications] [Security Tokens] / FAQ Sub-category: [3rd Party Hardware] [Unlink]

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