FINAL FANTASY XIV Support Centre

FAQ

When playing the Nintendo Switch 2 version of FINAL FANTASY XIV, your Nintendo Switch 2 user account and Square Enix account will be linked on a one-to-one basis.

If you made a mistake when linking your Switch 2 user account to your SQEX account, please contact us via one of the forms below. Once account ownership has been verified, we will look into your situation and assess whether we are able to assist.

If you accidentally linked the wrong Square Enix account to your Switch 2 user account, please fill in this form.

If you accidentally linked the wrong Switch 2 user account to your Square Enix account, please use this form.

If you have issues signing into your Switch 2 user account, please contact Nintendo support.

If you have issues signing into your Square Enix account, please see this article.

You need to install a version of FINAL FANTASY XIV from the Nintendo eShop (check here for the different available versions). In addition to that, a Square Enix Account is required to play. If you do not have one, please register for a new account here.

A Nintendo Switch Online subscription is not required to play the Nintendo Switch 2 version.

Please see this page for further details on the system requirements for the Nintendo Switch 2 version.

If you are unable to download the game from the Nintendo eShop or update the client, please try the following steps:

Test the internet connection on your Nintendo Switch 2

System Settings → Internet → Test Connection

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Restart your Nintendo Switch 2
Press and hold the power button on the top of your Nintendo Switch 2 console for 3 seconds, select Power Options, then select Restart from the power menu.

If you encounter any difficulties installing the game, please try the following steps.

Confirm that you have sufficient space on your hard drive

System Settings → Data Management

this page

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Restart your Nintendo Switch 2
Press and hold the power button on the top of your Nintendo Switch 2 console for 3 seconds, select Power Options, then select Restart from the power menu.

If you cannot start or update the game, or experience crashes or disconnections, please try the following suggestions:

Confirm that you have sufficient space on your hard drive

Check the available storage space via System Settings → Data Management and delete any unnecessary data to free up space. Visit this page to see how much space is required for the installation.

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Restart network devices

Turn off the power of your router and/or modem for 30 minutes to an hour.

Unnecessary data cached on the equipment will be cleared, possibly allowing for smoother connection.

Update firmware of network devices

Update your firmware for your router/modem if an update is necessary. If the firmware is outdated, your equipment may not function properly, so please update the firmware before trying to update the game again.

Refer to your device's help manual when updating firmware. Even if your firmware is up to date, reinstalling it may resolve the situation.

Check security services of your Internet provider

Security services may be included as part of your internet provider service plan. Please ensure that these security services permit online gaming.

Remove routers

Temporarily remove routers and/or hubs to diagnose the issue.

This may change your connection to a broadband connection. Please consult with your provider for connection settings.

Check router settings

Check the security settings (such as SPI) on your router. Also, please forward the ports used for the game. The ports are listed below:

▼UDP
55296～55551

▼TCP
80, 8080, 443, 55296～55551

Reinstall FINAL FANTASY XIV

If the installed data has been corrupted, the issue may be resolved by reinstalling the game.

If you continue to have issues with updating FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

If visual effects and graphics are not being rendered properly, it is possible that the installed data has been corrupted or there is an issue with the console. Please try these troubleshooting steps to see if they resolve the issue:

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Remove peripheral devices to create a simpler environment for the game to run

Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them. Furthermore, if you are using TV Mode, please ensure you connect to the television using the Ultra High-Speed HDMI Cable and AC Adapter included with the Nintendo Switch 2 console.

Reinstall FINAL FANTASY XIV

If the installed data has been corrupted, the issue may be resolved by reinstalling the game.

If you continue to have graphical issues on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

If a peripheral device you are using with the Nintendo Switch 2 is not functioning correctly and that device was included with the Nintendo Switch 2 console, please contact Nintendo.

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Check various configuration settings for FINAL FANTASY XIV

Change settings for the peripheral device to ensure it's working properly.

Check the connection between the device and Nintendo Switch 2

If the issue is temporary, unplugging the device and restoring the connection may resolve the issue.

Reinstall FINAL FANTASY XIV

If the installed data has been corrupted, the issue may be resolved by reinstalling the game.

If you continue to have issues with peripheral devices playing on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

If the in-game music or sound effects are not being played back properly, it is possible that the sound files have either been corrupted or that there is an issue with a sound-related peripheral device or the driver software. Please try these troubleshooting steps to see if they resolve the issue:

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

Check various configuration settings for FINAL FANTASY XIV

Check to see if playback of any sounds has been turned off via the in-game menus.

Check the connection between the audio output equipment (TV, speakers, receiver, etc.) and the Nintendo Switch 2.

If the issue is temporary, unplugging the device and restoring the connection may resolve the issue. Furthermore, if you are using TV Mode, please ensure you are connecting to the television using the Ultra High-Speed HDMI Cable and AC Adapter included with the Nintendo Switch 2 console.

Check the audio output settings

Check your audio output settings by selecting System Settings → Audio.

Reinstall FINAL FANTASY XIV

If the installed data has been corrupted, the issue may be resolved by reinstalling the game.

If you continue to have sound issues on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

If you cannot input text in the Nintendo Switch 2 version, please try these steps:

Check keyboard settings
Check that your preferred keyboard layout is selected.
Go to System Settings → Controllers & Accessories and check that the USB keyboard setting is set to your desired language.
Check whether you are using TV Mode

Check whether the issue only occurs in-game

Remove the keyboard from your Nintendo Switch 2 and re-insert

Insert the keyboard in a different port

Perform a system update on your Nintendo Switch 2
Ensure your console is up to date.
Go to System Settings → System → System Update to update the system to the latest version.

If you continue to have issues inputting text on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.