The following in-game items will be delivered to users in-game sequentially via the Moogle Delivery Service as soon as Early Access starts (for Mog Station purchases) or once your Collector’s Edition code is redeemed. Please note you will only be able to register your Collector's Edition code from Friday 19 February 2027 when Early Access starts. If you do not receive your items, please ensure that you have enough space in your Moogle Letter Box (fewer than 20 letters) to receive the items.
Bonus items are sent to all characters, existing and new, on the Service Account to which the Collector's Edition code is registered.
Please check whether you have the correct entitlements on the Mog Station by following these steps:
- Log in on https://secure.square-enix.com/
- If you have multiple service accounts, select the service account you want to check.
- Click on “Service Account Status” from the left menu.
- Scroll down and check the table detailing the versions of the game that are registered on your account.
- Please check the “Collector's Edition” column is marked with a ✓ symbol for Evercold.
If the ✓ symbol does not appear, then you do not have the entitlements. If you do have the correct entitlements, please ensure that you have enough space in your Moogle Letter Box (fewer than 20 letters) to receive the items.
Please make sure you have registered the Collector's Edition code on your Square Enix account. You can find further information on this process here.
In order to receive your Collector's Edition bonuses, please log in to the game on the chosen character and stay logged in for a while before disconnecting.
Please also ensure that you have enough space in your Moogle Letter Box (fewer than 20 letters) to receive the Collector's Edition bonuses:
→ Speak to the Delivery Moogle. Select the tab "Purchases & Rewards" and be sure to check each letter to retrieve any items unintentionally left behind.
→ Please clear your letters by retrieving the items that are attached to them. You will then receive your Collector's Edition bonuses.
If you are still unable to find the items, you can ask to have them re-sent by clicking on the option "Reward Delivery Request" in the Moogle Letter Box menu (top right). We recommend disconnecting from the game then logging back in.
