One-Time Passwords: Software Authenticators, Security Tokens and Software Tokens
Why use a One-Time Password?
Software Authenticators, Security Tokens and Software Tokens serve as an additional layer of security for your Square Enix Account, by introducing a requirement to enter a One-Time Password to access your account.
Please see below for further information regarding this service, as well as steps to resolve some potential issues you may encounter.
New registrations for Square Enix Software Tokens were closed on Tuesday 21st November 2023. Please consider using the other available One-Time Password options, Square Enix Security Token (key ring type) or Software Authenticator on your smartphone.
A 6-digit One-Time Password can be obtained by opening the app you have registered your Software Authenticator on. Please visit this article more details.
FINAL FANTASY XI If you wish to log into the PlayOnline Viewer after registering the Software Token, please enable the One-Time Password via “Settings” in "Member List". Next, enter the appropriate One-Time Password when logging in once the One-Time Password is enabled.
Square Enix Account Management System If you wish to log into the Square Enix Account Management System after registering the Software Authenticator, simply enter the One-Time Password in the “One-Time Password” field.
The Software Authenticator can be removed using the following steps:
1. Log into the Square Enix Account Management System using your Square Enix ID and password. 2. Select “One-Time Password” under “Services and Options” 3. Select “Software Authenticator Removal”
The One-Time Password will no longer be required after removing the Software Authenticator. If you have added a Software Authenticator to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Authenticator from your account. Should you no longer have your Emergency Removal Password, please contact us through this form.
If you have added a Software Authenticator to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Authenticator from your account.
Should you no longer have your Emergency Removal Password, please contact us through this form.
The Emergency Removal Password allows you to forcibly remove the Software Authenticator app from your account in situations where you cannot log in with a One-Time Password, e.g. if your smartphone is lost or stolen.
Make sure to note down your Emergency Removal Password and store it in a safe place.
If you are unable to login with a One-Time Password (e.g. your smartphone is lost or stolen), you won't be able to see your Emergency Removal Password and will need to contact our Support Centre through this form.
Note: The actual account holder must contact our Support Centre.
Security Token
To use a Security Token, it has to first be registered online. Only one user can use a single Security Token.
A six digit number password will appear on the Security Token screen once the button is pressed.This password changes after 30 seconds. Please enter the password within 30 seconds.
FINAL FANTASY XI When logging into the PlayOnline Viewer, please make sure you have selected to use the One-Time Password on the Member Settings Screen under Member List. Enter the displayed password in the One-Time Password field.
Square Enix Account Management System When logging into the Square Enix Account, please enter the One-Time Password on the Square Enix Account Management System when prompted.
To remove the Security Token, please follow the method below:
1. Log into the Square Enix Account Management System 2. Select "One-Time Password" under "Services/Options" 3. Click on "Adjust Security Token (key ring type) settings" 4. Select "Security Token Removal" from the available options
After removing the Security Token, you will no longer be required to enter a One-Time Password when you log in.
Please note that after removing a Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.
If you play FINAL FANTASY XI and have a Mog Satchel because of the Security Token, it will no longer be available in the game once you remove the Security Token.
In order to switch from a Security Token (key ring type) to a Software Authenticator, you must first remove your Security Token, then register the Software Authenticator.
If you have linked a Security Token to your account, and lost your Security Token, please contact us through this form.
Software Token
A One-Time Password can be obtained by opening the Software Token app and clicking the “Show One-Time Password” button. Please note that the One-Time Password will become invalid after 60 seconds.
FINAL FANTASY XI If you wish to log into the PlayOnline Viewer after registering the Software Token, please enable the One-Time Password via “Settings” in "Member List". Next, enter the appropriate One-Time Password when logging in once the One-Time Password is enabled.
Square Enix Account Management System If you wish to log into the Square Enix Account Management System after registering the Software Token, simply enter the One-Time Password in the “One-Time Password” field.
New registrations for Square Enix Software Tokens were closed on Tuesday 21st November 2023. Please consider using the other available One-Time password options, Square Enix Security Token (key ring type) or Software Authenticator on your smartphone.
The Software Token can be removed using the following steps:
1. Log into the Square Enix Account Management System using your Square Enix ID and password. 2. Select “One-Time Password” under “Services and Options” 3. Select “Adjust Software Token (Smartphone application) settings” 4. Select “Removing the Software Token from Your Account”
The One-Time Password will no longer be required after removing the Software Token. If you have added a Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Token from your account. Should you no longer have your Emergency Removal Password, please contact us through this form.
If you have added a Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Token from your account.
Should you no longer have your Emergency Removal Password, please contact us through this form.
The Emergency Removal Password allows you to forcibly remove the Software Token app from your account in situations where you cannot log in with a One-Time Password, e.g. if your smartphone is lost or stolen.
Make sure to note down your Emergency Removal Password and store it in a safe place.
If you are unable to login with a One-Time Password (e.g. your smartphone is lost or stolen), you won't be able to see your Emergency Removal Password and will need to contact our Support Centre through this form.
Note: The actual account holder must contact our Support Centre.
