Important Announcements
Important Information about Account Access Recovery
If you are having issues accessing your account, please check
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SQEX account-related questions
I cannot log in /
I have forgotten my ID or password
One-Time Passwords: Software Authenticators,
Security and Software Tokens
Optional Items / FFXIV Online Store Items
Changing your e-mail address
or other account details
Troubleshooting Help
I registered my Xbox account to the wrong Square Enix ID
FFXIV Coins
Game Time Cards (GTC)
PC Troubleshooting
Steam client changes
I did not receive my game/my order
Account compromised: what to do?
Frequently Asked Questions