If you accidentally linked the wrong Square Enix account to your Steam account, please fill in this form.

If you accidentally linked the wrong Steam account to your Square Enix account, please use this form. 

Please try the following steps depending on your situation:

1. Try a different Internet browser.


2. If you have plug-ins active on your browser, deactivate them and use the default settings of your browser.


3. Create a new destination folder:
   Create a new folder with a name containing one-byte alphanumeric characters only. Try saving the game in this new folder. Also, if possible, try saving the game to a different hard disk.


4. Check the destination folder name:
   Make sure the names of the destination hard disk and folder are in one-byte alphanumeric characters. If not, change names to only use one-byte alphanumeric characters.


5. Check Windows login user name:
   Make sure the login user name only contains one-byte alphanumeric characters.


6. Check if your current Windows user account has administrative rights:
   It is possible that the game cannot be saved to the hard disk due to a lack of administrative rights. Please ensure you log in using a Windows account with administrative rights.


7. Temporarily disable Internet security program or malware and firewalls:
   There is a possibility that Internet security programs and firewalls are interfering with the download. Please disable these functions or add exceptions in order to allow the download to proceed.


8. Because other applications may interfere with your installation, please close any non-essential applications running in the background. The following steps can be followed to stop all unnecessary background applications via msconfig:
   1. If you are using Windows 10, enter this character string in the search field near the bottom of the start menu: msconfig.
   2. The System Configuration window will be displayed. Select the General tab and under the Startup Selection category, select Selective Startup.
   3. Remove the check from the Load Startup Items box and press the Apply button.
   4. Upon clicking the OK button you will be prompted to restart your computer. Windows will restart with only essential applications running. Please then retry the installation.

1. Check available free space on hard disk:
   Please confirm that there is enough free space on the destination hard disk to install BABYLON'S FALL. In order to install BABYLON'S FALL, at least 20GB of free space is necessary.


2. Check Windows login user name:
   Make sure the login user name only contains one-byte alphanumeric characters.


3. Check if your current Windows user account has administrative rights:
   It is possible that the game data cannot be installed due to a lack of administrative rights. Please ensure that you log in using a Windows account with administrative rights.


4. Temporarily disable Internet security programs such as anti-virus or malware and firewalls:
   It is possible that security programs and firewalls are interfering with the installation. Please disable these functions for files related to BABYLON'S FALL before installing.
5. Because other applications may interfere with your installation, please close any non-essential applications running in the background:
   The steps below can be followed to stop all unnecessary background applications via msconfig:
   1. If you are using Windows 10, enter this character string in the search field near the bottom of the start menu: msconfig.
   2. The System Configuration window will be displayed. Select the General tab and under the Startup Selection category, select Selective Startup.
   3. Remove the check from the Load Startup Items box and press the Apply button.
   4. Upon clicking the OK button you will be prompted to restart your computer. Windows will restart with only essential applications running. Please then retry the installation as follows:
6. Additional troubleshooting steps:
   1. Check the administrative rights and name of the Windows user account. (The account must have administrative rights and its name must contain only one-byte alphanumeric characters)
   2. HDD maintenance (Error checking, optimisation, clean up, defragment, etc)
   3. Update chipset driver (motherboard driver) - Please refer to your manfacturer's guidelines.
   4. OS (registry). If an InstallShield Wizard error is encountered, this is an error from the OS, please contact your operating system's customer support for further assistance.

Please note - The above instructions are performed at your own risk. Square Enix is not responsible for any damage or loss of data as a result of following these steps.

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a data transmission issue. Please try these steps to see if they resolve the issue.

1. Restart networking equipment:
   Turn off the power of your networking equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be reinitialised, possibly allowing for smoother transmission of data.


2. Update firmware of networking equipment:
   Update your firmware*, the program running your networking equipment. If the firmware is outdated, your networking equipment may not function properly, so please update your firmware before trying to log in again.
   * Please refer to your manufacturer's guidelines and support when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.


3. Temporarily disable Internet security programs such as anti-virus or malware and firewalls:
   There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these functions for files related to BABYLON'S FALL before trying to log in again.


4. Check security services of your Internet provider:
   Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming.


5. Because other applications may interfere with the version update, please close any non-essential applications running in the background.
   The following steps can be followed to stop all unnecessary background applications via msconfig:
   1. If you are using Windows 10, enter this character string in the search field near the bottom of the start menu: msconfig
   2. The System Configuration window will be displayed. Select the General tab and under the Startup Selection category, select Selective Startup.
   3. Remove the check from the Load Startup Items box and press the Apply button.
   4. Upon clicking the OK button you will be prompted to restart your computer. Windows will restart with only essential applications running. Please then retry logging in.
6. Remove routers:
   In order to better diagnose the issue, please remove routers and hubs temporarily. Please be aware that this may change your connection to a broadband connection. Please consult with your Internet service provider for connection settings.

The game shuts down abnormally and I am returned to my desktop.

In this event, it is likely that the game was shut down because the computer was unable to run a certain process. Please try these steps to see if they resolve the issue.

1. Toggle between Windowed mode and Full screen mode:
   1. Select Programs → SQUARE ENIX → BABYLON'S FALL → Activate BABYLON'S FALL Config.
   2. Configuration Button → Screen Settings Tab → Change screen settings in Screen Mode.
   It is possible that changing the screen mode will allow the program to run properly.


2. Lower the resolution and reduce processes:
   From BABYLON'S FALL Config and the in-game config menu, change settings to reduce graphical processes, such as shadows and textures.


3. Update graphics driver software:
   If your graphics card drivers are outdated, the game may not run properly. Please visit your graphic card manufacturer's website to obtain the latest drivers and support.


4. Temporarily disable Internet security programs such as anti-virus or malware and firewalls:
   There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these functions for files related to BABYLON'S FALL. Game files may be targeted by these functions, particularly following installation or version updates.


5. Remove any non-essential peripheral devices:
   Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more simple environment to run the program. If removing a certain device resolves the issue, we recommend updating the driver software for the specific device. Please consult the manual or official website for your peripheral device for instructions on updating drivers.


6. Because other applications may interfere with the version update, please close any non-essential applications running in the background.
   The following steps can be followed to stop all unnecessary background applications via msconfig:
   1. If you are using Windows 10, enter this character string in the search field near the bottom of the start menu: msconfig.
   2. The System Configuration window will be displayed. Select the General tab and under the Startup Selection category, select Selective Startup.
   3. Remove the check from the Load Startup Items box and press the Apply button.
   4. Upon clicking the OK button you will be prompted to restart your computer. Windows will restart with only essential applications running. Please then retry logging in.
   5. Reinstall BABYLON'S FALL. If the data installed has been corrupted, a re-install may resolve the issue. If your computer shut downs down automatically or you encounter blue error message screens, it is likely that there is an issue with the computer, hardware or OS. Please refer to your user manual and official manufacturer's for support. Hard drive maintenance (defragmentation or disk clean up) may help in these cases.

If you are unable to perform a version update successfully after activating the game client, there is a possibility of a transmission issue. Please try these steps to see if they resolve the issue.

1. Restart networking equipment:
   Turn off the power of your networking equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be reinitialised, possibly allowing for smoother transmission of data.


2. Update firmware of networking equipment:
   Update your firmware*, the program running your networking equipment. If the firmware is outdated, your networking equipment may not function properly, so please update your firmware before trying the version update again.
   * Please refer to your manufacturer's guidelines and support when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.
3. Temporarily disable Internet security programs such as anti-virus or malware and firewalls:
   There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these functions for files related to BABYLON'S FALL before trying the version update again.


4. Check with your Internet provider about any port or bandwidth restrictions or throttling:
   Depending on your Internet provider or service plan, limitations may be in place on your Internet connection. Please confirm that your current service plan permits online gaming.


5. Because other applications may interfere with the version update, please close any non-essential applications running in the background.
   The following steps can be followed to stop all unnecessary background applications via msconfig:
   1. If you are using Windows 10, enter this character string in the search field near the bottom of the start menu: msconfig.
   2. The System Configuration window will be displayed. Select the General tab and under the Startup Selection category, select Selective Startup.
   3. Remove the check from the Load Startup Items box and press the Apply button.
   4. Upon clicking the OK button you will be prompted to restart your computer. Windows will restart with only essential applications running. Please then retry logging in.
6. Remove routers:
   In order to better diagnose the issue, please remove routers and hubs temporarily. Please be aware that this may change your connection to a broadband connection. Please consult with your Internet service provider for connection settings.