KB Article: 79377
KB Category: [Products & Services]
KB Sub-category: [Product Specifications]
When will I receive my FINAL FANTASY VII REMAKE order?
Due to the unprecedented circumstances the world is facing with the COVID-19 pandemic, the proactive measures being taken to prevent the spread of the virus are likely to affect the distribution and retail landscape in the EMEA region at launch.
As you will be aware, many countries are limiting entry or closing their national and state borders and restricting the distribution and delivery of non-essential items. Understandably these restrictions are being implemented so that essential items can reach their destination as fast as possible.
This does not mean that box copies of FINAL FANTASY VII REMAKE will not be dispatched, it just means that we cannot control the date the game may arrive.
In many countries and states, retail stores are closing to help with social distancing measures. If you placed a pre-order with one of these retailers, we advise you to check their websites for the latest information about the status of pre-orders, as well as pick-up and/or delivery information. Please ensure your mailing address and contact details are up to date, as some retailers have begun
contacting customers with delivery updates.
Finally, we are currently making arrangements to ensure that pre-orders from the SQUARE ENIX STORE reach you by April 10.
If you have any further queries about your SQUARE ENIX STORE order, please contact them at: https://support.store.eu.square-enix.com/hc/en-gb
We are working hard to ensure as many of you as possible can play the game on April 10. Please stay tuned to our official channels for further updates as and when we have more information.
Thank you for your continued support and most importantly, stay safe.