Knowledge Base Search
KB Article: 79042
KB Category: [Account/Billing]
KB Sub-category: [Registration Code]
The code I entered does not work. What can I do?
Please check that the Square Enix Members code you are entering is formatted as shown below:
ABCDEF-123-ABCDEF-123
If the code you are entering is not in this format, then this is not a Square Enix Members code, and cannot be registered on the website.
If the code you are entering is in this format but is not accepted by the website, please check the leaflet or e-mail the code came with to see whether it should be registered elsewhere.
If you are still encountering issues with your code, please contact the Support Centre with the following information:
- The code you are attempting to register
- The email address on the account you are attempting to register the code to
- Where you received the code from
- The product you are expecting to receive by registering the code
- URL of the website you are trying to enter the code on
ABCDEF-123-ABCDEF-123
If the code you are entering is not in this format, then this is not a Square Enix Members code, and cannot be registered on the website.
If the code you are entering is in this format but is not accepted by the website, please check the leaflet or e-mail the code came with to see whether it should be registered elsewhere.
If you are still encountering issues with your code, please contact the Support Centre with the following information:
- The code you are attempting to register
- The email address on the account you are attempting to register the code to
- Where you received the code from
- The product you are expecting to receive by registering the code
- URL of the website you are trying to enter the code on
We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.