Knowledge Base Search
KB Article: 66679
KB Category: [Software Token]
KB Sub-category: [Lost]
I'm unable to log into my Square Enix account because I lost my phone. What should I do?
If you have added a Software Authenticator or Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Authenticator or Software Token from your account.
Should you no longer have your Emergency Removal Password, please contact us through this form.
Should you no longer have your Emergency Removal Password, please contact us through this form.
New registrations for Square Enix Software Tokens were closed on Tuesday 21st November 2023.
Please consider using the other available one-time password options, Square Enix Security Token (key ring type) or Software Authenticator on your smartphone.
