Knowledge Base Search
KB Article: 12267
KB Category: [Technical Support]
KB Sub-category: [Connectivity / Network]
I cannot login with a specific character
This usually happens following an untimely disconnection or a connection issue while zoning in-game with a specific character.
If possible, we would first advise you to log on to the game from an alternative location e.g. Different PC or console.
NOTE: If you log in from someone else’s PC or console, do not log in as a Member but rather as a Guest. This avoids the saving of any log on information to that terminal.
Also, although this issue often only affects a specific character, we would advise you to refer to this article. This will help you to check and reset your connection.
If possible, we would first advise you to log on to the game from an alternative location e.g. Different PC or console.
NOTE: If you log in from someone else’s PC or console, do not log in as a Member but rather as a Guest. This avoids the saving of any log on information to that terminal.
Also, although this issue often only affects a specific character, we would advise you to refer to this article. This will help you to check and reset your connection.
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