Frequently Asked Questions

I registered my registration code/product code to the wrong Square Enix account/service account.

Please note: if you wish to contact us via chat, do not use the links below and click on the button 'Additional Assistance' instead.

- If you mistakenly registered your registration code on the wrong Square Enix account, please click here.*
- If you have registered your code on the correct Square Enix account but a wrong service account, please click here* instead.

Please note that we will need to verify the account holder's identity in this process.

*This link was designed for PCs and may not work on mobile devices.

FAQ Article: 78801
FAQ Category: [Product Specifications] [Technical and In-Game Support] [Account] / FAQ Sub-category: [Registration Code] [Other] [Registration Code]

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