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KB Article: 60821
KB Category: [Technical Support]
KB Sub-category: [ ]
An error occurred while playing the game.
If you have encountered an error during gameplay, please consult the following checklist and restart the app.:
- Try turning your phone off for several minutes.
- Close any other applications that are running in the background.
- Having a large amount of data stored on your phone can result in errors occurring more easily. Deleting unnecessary data may help.
If the issue still persists, please make a note o the following and contact Apple for further advice:
1- The screen where the error occurred
2- The error message displayed
3- The sequence of actions you took leading up to the error
- Try turning your phone off for several minutes.
- Close any other applications that are running in the background.
- Having a large amount of data stored on your phone can result in errors occurring more easily. Deleting unnecessary data may help.
If the issue still persists, please make a note o the following and contact Apple for further advice:
1- The screen where the error occurred
2- The error message displayed
3- The sequence of actions you took leading up to the error
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