FFXIV Fan Festival
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* Square Enix does not provide game hints or tips. Depending on the inquiry, we may not be able to answer questions even though it is not related to game strategies

* Square Enix is unable to provide support for copied versions of titles or products damaged due to mishandling

* Square Enix is unable to answer any account related questions for anyone other than the registered user of an account

* You must be logged into a Square Enix Account to receive a ticket history

Email Support

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday - Friday, 9:00 - 18:00 GMT/BST, excluding holidays).


◆ All responses will be sent to the email address provided. Please ensure that the email address you provided is accurate. Additionally, please check that emails sent from the square-enix.com domain are not blocked

◆ Contacts received outside of business hours will be responded to the following business day. You may experience a longer than stated response time during periods of high volume