After a spell of extreme weather in the UK, which forced us to close the EU Support Centre, we are pleased to announce that full support services have now resumed sooner than expected. Assistance by chat, email and phone is once again available.
We’d like to apologise once again for the inconvenience this may have caused and thank you for your bearing with us during these difficulties. We look forward to assisting you.
[Date & Time]
From Feb. 28, 2018 at 13:15 to Mar. 2, 2018 at 10:00 (GMT)
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.