In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of the SQUARE ENIX Support Center and various support features.
Scheduled maintenance times and services affected are as follows.
■ SQUARE ENIX Support Center
During this maintenance, the SQUARE ENIX Support Center (all features, including browsing, and placement of inquiries) will be unavailable.
* It will be possible to reply to support emails you have already received.
[Date & Time]
Oct. 25, 2017 17:00 to 18:00 (GMT)
Oct. 25, 2017 18:00 to 19:00 (BST)
■ Customer Support from the SQUARE ENIX Support Center
▽Other Support Features
During this maintenance, any support requiring the verification of personal information from your Square Enix acccount will be unavailable.
[Date & Time]
Oct. 25, 2017 13:30 to 17:00 (GMT)
Oct. 25, 2017 14:30 to 18:00 (BST)
We apologise for any inconvenience and thank you for your understanding.
[Dates & Times]
Because dates and times vary for each maintenance, please see details above.
* Completion times subject to change.
- Maintenance to replace/increase the backbone network equipment connecting our various service-providing servers.
- SQUARE ENIX Support Center
- Customer Support from the SQUARE ENIX Support Center
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.