Due to network issues, we are currently still experiencing technical difficulties in which we cannot provide customer support via email through the Support Centre. However GM services in-game are available. The issue is currently being addressed, and new updates will follow as additional information becomes available.
Please note that GM calls/Support Centre tickets placed during this time will not be lost.
We apologise for the inconvenience and thank you for your patience.
[Date & Time]
Apr. 23, 2014 from 0:00 (GMT)
- Customer support via email unavailable through the Support Center.
- Network issues
- Various support-related functions
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
-You upgrade to a new phone
-You lose your phone
-You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.