In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.
[Dates]
19th December to 22nd December: Open from 10:00 to 18:00 (GMT)
23rd December: Open 9:00 to 17:00 (GMT)
24th December to 27th December: Closed
28th December to 30th December: Open from 9:00 to 18:00 (GMT)
31st December to 2nd January: Closed
Please be advised that additional time may be required before we are able to reply. Regular service will be resumed from January 3rd 2017 09:00 (GMT). Thank you for your understanding.
GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be available during this time.
The SQUARE ENIX Support Centre would like to wish you happy holidays and thank you for your continued support.
SQUARE ENIX Support Centre
http://support.eu.square-enix.com