Square Enix Account
Latest News
Important Notices
2016/09/14 09:00 from Square Enix Account

Important Notice to All Software Token Users (Sep. 14)

If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:

- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone

You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.

If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE

*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.

If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.

To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.