PlayOnline and Related Services Maintenance (Oct. 4)

In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of FINAL FANTASY XI, the PlayOnline official website (www.playonline.com), the FINAL FANTASY XI Official Forums, the SQUARE Support Centre, and various support features.

Scheduled maintenance times and services affected are as follows.


■PlayOnline, FINAL FANTASY XI, and the PlayOnline Official Website During this maintenance, the following services will be unavailable.

- PlayOnline
- FINAL FANTASY XI
- The PlayOnline Official Website (www.playonline.com)
- Friendlist Plus
- Migrating from PlayOnline Account to Square Enix Account

* The FINAL FANTASY XI World Transfer Service will be unavailable starting 30 minutes before the maintenance.

[Date & Time]
Oct. 4, 2017 12:30 to Oct. 5, 2017 1:00 (GMT)
Oct. 4, 2017 13:30 to Oct. 5, 2017 2:00 (BST)


■ FINAL FANTASY XI Official Forums
During this maintenance, the FINAL FANTASY XI Official Forums will be unavailable.

[Date & Time]
Oct. 4, 2017 14:00 to 22:00 (GMT)
Oct. 4, 2017 15:00 to 23:00 (BST)


■SQUARE ENIX Support Centre
During this maintenance, the SQUARE ENIX Support Centre (all features, including browsing, and placement of inquiries) will be unavailable.

* It will be possible to reply to support emails you have already received.

[Date & Time]
Oct. 4, 2017 14:00 to 22:00 (GMT)
Oct. 4, 2017 15:00 to 23:00 (BST)



■ Customer Support from the SQUARE ENIX Support Centre ▽All Support Features During this maintenance, email, chat, and phone support will be unavailable.

[Date & Time]
Oct. 4, 2017 14:00 to 17:00 (GMT)
Oct. 4, 2017 15:00 to 18:00 (BST)
* Please note that the SQUARE ENIX Support Centre will close for the day at 14:00 (GMT) / 15:00 (BST) on Oct. 4, 2017.

▽Other Support Features
During this maintenance, any support requiring the verification of personal information from your PlayOnline account and Square Enix acccount will be unavailable.

[Date & Time]
Oct. 4, 2017 12:30 to 14:00 (GMT)
Oct. 4, 2017 13:30 to 15:00 (BST)
* Please note that the SQUARE ENIX Support Centre will close for the day at 14:00 (GMT) / 15:00 (BST) on Oct. 4, 2017.


Because players will be unable to view any news during maintenance, we will be releasing the latest information regarding the maintenance through Twitter (https://twitter.com/FFXI_NEWS_EN).

We apologise for any inconvenience and thank you for your understanding.

[Dates & Times]
Because dates and times vary for each maintenance, please see details above.
* Completion times subject to change.

[Details]
- Maintenance to replace/increase the backbone network equipment connecting our various service-providing servers.

[Affected Services]
- PlayOnline
- SQUARE ENIX Support Centre
- Customer Support from the SQUARE ENIX Support Centre