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KB Article: 66698
KB Category: [Software Token]
KB Sub-category: [Redownloading]

How do I re-install the Software Token?

If you have not completed the registration process for the Software Token yet, you can delete the app and re-download it to complete the installation. Otherwise, you must remove the Software Token before deleting it.

Please refer to this article for more information on removing your Software Token.

After the Software Token has been removed, you can delete the app and re-download it to complete the re-installation.