Square Enix Account
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KB Article: 66679
KB Category: [Software Token]
KB Sub-category: [Lost]

I'm unable to log into my Square Enix account because I lost my phone. What should I do?

If you have added a Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Token from your account.

Should you no longer have your Emergency Removal Password, please contact us through this form.