KB Article: 69794
KB Category: [Apps]
KB Sub-category: [ App Errors]
I get an error message while downloading / playing / launching DEADMAN'S CROSS
Please consult the possible solutions below if you experience an error in any of those situations:
- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.
- Try turning your device off, waiting for a few minutes and turning it back on again.
- Quit any other apps running in the background.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
If you are still experiencing difficulties, please submit a contact form from our support page with the following information:
1- Character name and query code
2- Screen or area where the error occurs
3- Error message displayed
4- Steps taken before error occurred
5- Details on the device you are using (e.g. model, OS version)