KB Article: 56720
KB Category: [Account/Billing]
KB Sub-category: [Cancellation ]
I want to deactivate/cancel my account
To cancel a Service Account for FINAL FANTASY XI
, log into the Square Enix Account Management System
and select "PlayOnline/FINAL FANTASY XI
" from the "Services and Options
" menu at the top. Follow the on-screen instructions to deactivate your Service Account.
To cancel a Service Account for FINAL FANTASY XIV
, log into the Mog Station
and select "Cancel Service Account
" from the "Your Account
" tab at the top. Follow the on-screen instructions to deactivate your Service Account.
Service accounts with an active subscription will remain available until the current subscription period is over. Please see the following article if you want to reactivate your service account(s):How to reactivate a Service AccountSquare Enix Account
When a Square Enix account is cancelled, all information registered to it will be deleted and any services registered to the account will become unavailable. It is not possible to reactivate a cancelled account, recover any registered information or use any registered services again.
If you still wish to cancel your Square Enix account, please login to the Square Enix Account Management System
and follow the instructions below:
1. Select "Update Account Information
" under "Account Information
" in the "Account
2. Select "Cancel Square Enix Account
3. Tick "I accept.
" and click "Next