In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.
18th December to 22nd December: Open from 9:00 to 18:00 (GMT)
23rd December to 26th December: Closed
27th December to 29th December: Open from 9:00 to 18:00 (GMT)
30th December to 1st January: Closed
Please be advised that additional time may be required before we are able to reply. Regular service will be resumed from January 2nd 2018 09:00 (GMT). Thank you for your understanding.
GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be available during this time.
The SQUARE ENIX Support Centre would like to wish you happy holidays and thank you for your continued support.
SQUARE ENIX Support Centre
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.